:root{--bg: #F4F6F5;--surface: #FFFFFF;--surface-alt: #EAEEF0;--ink: #1C2430;--muted: #5B6470;--line: #DBE1E4;--accent: #1F4E79;--accent-ink: #FFFFFF;--accent-soft: #E3EBF2;--warn: #B96A1F;--warn-soft: #FBEEDD;--warn-line: #E7C193;--lock: #A33B3B;--lock-soft: #F7E4E2;--lock-line: #E3B3AE;--soft: #6B4E9E;--soft-soft: #EDE7F5;--soft-line: #CBB9E3;--ok: #3C7A5C;--ok-soft: #E3EFE8;--ok-line: #B7D7C4;--shadow: 0 1px 2px rgba(28,36,48,.06), 0 8px 24px -12px rgba(28,36,48,.18);color-scheme:light;font-family:Noto Sans JP,Hiragino Sans,Yu Gothic UI,Microsoft YaHei,system-ui,sans-serif;color:var(--ink);background:var(--bg)}@media(prefers-color-scheme:dark){:root:not([data-theme=light]){--bg: #14181D;--surface: #1C2229;--surface-alt: #232A32;--ink: #EDF0F2;--muted: #9AA5AF;--line: #313A43;--accent: #6FA0CB;--accent-ink: #0E1720;--accent-soft: #24333F;--warn: #E0A24C;--warn-soft: #34281A;--warn-line: #5B4423;--lock: #E28B85;--lock-soft: #362222;--lock-line: #5C3535;--soft: #B7A3DE;--soft-soft: #2A2438;--soft-line: #493D62;--ok: #7FC29F;--ok-soft: #1F3128;--ok-line: #345A44;--shadow: 0 1px 2px rgba(0,0,0,.3), 0 8px 24px -12px rgba(0,0,0,.5)}}:root[data-theme=dark]{--bg: #14181D;--surface: #1C2229;--surface-alt: #232A32;--ink: #EDF0F2;--muted: #9AA5AF;--line: #313A43;--accent: #6FA0CB;--accent-ink: #0E1720;--accent-soft: #24333F;--warn: #E0A24C;--warn-soft: #34281A;--warn-line: #5B4423;--lock: #E28B85;--lock-soft: #362222;--lock-line: #5C3535;--soft: #B7A3DE;--soft-soft: #2A2438;--soft-line: #493D62;--ok: #7FC29F;--ok-soft: #1F3128;--ok-line: #345A44;--shadow: 0 1px 2px rgba(0,0,0,.3), 0 8px 24px -12px rgba(0,0,0,.5)}*{box-sizing:border-box}body{margin:0;min-height:100dvh;background:var(--bg);color:var(--ink)}h1,h2,h3{font-family:Zen Kaku Gothic New,Noto Sans JP,sans-serif;font-weight:700;text-wrap:balance}button,input,select,textarea{font:inherit}button{border:0;cursor:pointer;transition:border-color .15s,background .15s,filter .15s}button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:2px solid var(--accent);outline-offset:2px}nav{height:62px;display:flex;align-items:center;justify-content:space-between;padding:0 max(18px,calc((100vw - 1120px)/2));border-bottom:1px solid var(--line);background:var(--surface);position:sticky;top:0;z-index:4}.brand{font-weight:700;letter-spacing:.06em;color:var(--accent);font-size:15px;font-family:Zen Kaku Gothic New,Noto Sans JP,sans-serif}nav button{padding:8px 14px;background:transparent;color:var(--muted);border-radius:999px;font-weight:600;font-size:13px}nav button.selected{background:var(--accent-soft);color:var(--accent)}.customer-page{min-height:calc(100dvh - 62px);display:grid;grid-template-columns:minmax(290px,.85fr) minmax(450px,1.15fr);max-width:1120px;margin:auto}.hero{padding:clamp(48px,10vw,120px) clamp(28px,7vw,92px);display:flex;flex-direction:column;justify-content:center;border-right:1px solid var(--line)}.eyebrow{font-size:12px;color:var(--accent);font-weight:700;letter-spacing:.12em;margin:0 0 15px;text-transform:uppercase}.hero h1,.board h1{font-size:clamp(32px,4.6vw,52px);line-height:1.15;letter-spacing:-.02em;margin:0;color:var(--ink)}.hero>p:not(.eyebrow):not(.hero-note),.board header>p:last-child{color:var(--muted);line-height:1.72;max-width:31em;margin:18px 0 0;font-size:14px}.form-shell{background:var(--surface);border:1px solid var(--line);border-radius:20px;box-shadow:var(--shadow);padding:clamp(28px,4vw,44px);min-height:100%;margin:clamp(20px,3vw,32px) clamp(20px,3vw,32px) clamp(20px,3vw,32px) 0}.stepper{display:flex;align-items:center;gap:8px;margin-bottom:clamp(32px,6vw,48px);padding-bottom:16px;border-bottom:1px solid var(--line)}.stepper:after{content:attr(data-step) " / 4";margin-left:auto;color:var(--muted);font-weight:600;font-size:12px}.stepper button{width:26px;height:26px;padding:0;border-radius:50%;display:grid;place-items:center;background:var(--surface-alt);color:var(--muted);font-size:11px;font-weight:700;border:1px solid var(--line)}.stepper button span{display:none}.stepper button.active{background:var(--accent);color:var(--accent-ink);border-color:var(--accent)}.fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.fields h2,.fields>p{grid-column:1 / -1;margin:0}.fields h2{font-size:clamp(20px,2.6vw,26px);line-height:1.3;letter-spacing:-.01em;color:var(--ink)}.fields>p{font-size:12.5px;color:var(--muted);line-height:1.6;margin-top:-6px}.field{display:flex;flex-direction:column;gap:6px;font-size:13px;font-weight:600;color:var(--ink)}.field small{font-weight:400;color:var(--muted)}.field input,.field select,.field textarea{border:1px solid var(--line);border-radius:12px;background:var(--surface);color:var(--ink);padding:11px 13px;min-height:44px}.field input::placeholder,.field textarea::placeholder{color:var(--muted);opacity:.8}.field select{appearance:auto}.field textarea{min-height:110px;resize:vertical}.full{grid-column:1 / -1}.slider-block{background:var(--surface-alt);border-radius:14px;padding:16px 16px 12px;text-align:center;margin-top:2px}.slider-value{font-size:26px;font-weight:900;color:var(--accent);font-variant-numeric:tabular-nums}.slider-value small{font-size:12px;font-weight:500;color:var(--muted);margin-left:2px}.slider-block input[type=range]{width:100%;accent-color:var(--accent);margin-top:8px}.slider-ticks{display:flex;justify-content:space-between;font-size:10.5px;color:var(--muted);margin-top:6px}.actions{display:flex;justify-content:flex-end;gap:10px;margin-top:30px;align-items:center}.actions button{background:var(--accent);color:var(--accent-ink);padding:12px 22px;border-radius:14px;font-weight:700;font-size:14px}.actions button:hover{filter:brightness(1.08)}.actions button:disabled{opacity:.6;cursor:not-allowed}.actions .plain{background:var(--surface-alt);color:var(--ink)}.error{color:var(--lock);margin:0;font-size:12.5px}.board{min-height:calc(100dvh - 62px);max-width:1120px;margin:0 auto;padding:48px 24px 80px}.board header{margin-bottom:28px}.empty,.customer{background:var(--surface);border:1px solid var(--line);border-radius:18px;box-shadow:var(--shadow)}.empty{padding:36px;color:var(--muted);font-size:13px;text-align:center}.customer-list{display:grid;gap:16px}.customer{padding:22px}.customer-head{display:flex;justify-content:space-between;border-bottom:1px solid var(--line);padding-bottom:16px}.customer h2{margin:0;color:var(--ink);font-size:20px}.customer-head p{margin:5px 0 0;color:var(--muted);font-size:12.5px}.badge{background:var(--warn-soft);color:var(--warn);border:1px solid var(--warn-line);padding:5px 11px;height:min-content;border-radius:999px;font-size:11.5px;font-weight:700}.columns{display:grid;grid-template-columns:1.1fr 1fr;gap:32px;margin-top:20px}.columns 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24px 0 0;border-left:0;border-right:0;border-bottom:0;padding:26px 18px 36px;margin:0;min-height:calc(100dvh - 260px)}.stepper{margin-bottom:38px}.stepper:after{font-size:11.5px}.fields{grid-template-columns:1fr;gap:15px}.fields h2{font-size:22px}.field input,.field select{min-height:48px;font-size:15px}.actions{position:sticky;bottom:0;background:linear-gradient(to top,var(--surface) 75%,transparent);padding:20px 0 0;margin-top:26px}.actions button{min-height:48px;font-size:15px;flex:1}.board{padding:32px 16px 56px}.board h1{font-size:32px}.customer{padding:17px}.columns{grid-template-columns:1fr;gap:20px}.columns dl{grid-template-columns:100px 1fr}}.field-label{font-weight:600}.field-error{color:var(--lock);font-size:12px;font-weight:500;margin:0}.field.has-error input,.field.has-error textarea{border-color:var(--lock)}.section-title{margin-top:12px!important}.chips{display:flex;flex-wrap:wrap;gap:8px}.chip-opt{background:var(--surface);color:var(--ink);border:1px solid 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var(--accent)}.option-btn .otext{display:flex;flex-direction:column;gap:3px}.option-btn .olabel{font-size:15px;font-weight:600}.option-btn .osub{font-size:12px;color:var(--muted)}.option-btn .oarrow{color:var(--muted);flex-shrink:0}.slider-placeholder{font-size:15px;font-weight:600;color:var(--muted)}.text-block{text-align:left}.hearing-input{width:100%;border:1px solid var(--line);border-radius:12px;background:var(--surface);color:var(--ink);padding:12px 14px;font-size:16px;min-height:48px}.primary-btn{margin-top:14px;width:100%;padding:13px;border-radius:14px;background:var(--accent);color:var(--accent-ink);font-weight:700;font-size:15px}.primary-btn:hover:not(:disabled){filter:brightness(1.08)}.primary-btn:disabled{opacity:.5;cursor:not-allowed}.link-btn{background:none;color:var(--accent);font-size:13px;font-weight:600;padding:8px 4px;text-decoration:underline;text-underline-offset:3px}.link-btn.muted{color:var(--muted)}.link-btn.danger{color:var(--lock)}.slider-block .link-btn{margin-top:6px}.actions-left{justify-content:flex-start;margin-top:8px}.hearing-summary{display:grid;grid-template-columns:minmax(0,1.3fr) minmax(0,1fr);gap:8px 14px;margin:4px 0 0;font-size:13px;background:var(--surface-alt);border-radius:14px;padding:14px 16px}.hearing-summary dt{color:var(--muted)}.hearing-summary dd{margin:0;font-weight:600}.notice{display:flex;flex-wrap:wrap;align-items:center;gap:4px 10px;background:var(--accent-soft);color:var(--ink);border-radius:12px;padding:10px 14px;font-size:13px;margin:0 0 20px}.fields .notice{margin:0}.consent{background:var(--surface-alt);border-radius:14px;padding:16px 18px;font-size:13px;border:1px solid transparent}.consent.has-error{border-color:var(--lock)}.consent h3{font-size:14px;margin:0 0 8px}.consent ul{margin:0 0 12px;padding-left:18px;line-height:1.7;color:var(--muted)}.consent-check{display:flex;gap:10px;align-items:flex-start;font-weight:600;cursor:pointer}.consent-check input{width:18px;height:18px;margin-top:1px;accent-color:var(--accent);flex-shrink:0}.done-wrap{text-align:center;padding:40px 8px}.done-check{width:52px;height:52px;border-radius:50%;background:var(--ok-soft);color:var(--ok);display:grid;place-items:center;margin:0 auto 16px;font-size:24px;font-weight:900}.done-wrap h2{margin:0 0 8px;font-size:22px}.done-sub{color:var(--muted);font-size:14px;line-height:1.7;margin:0 auto 24px;max-width:28em}.plain-btn{background:var(--surface-alt);color:var(--ink);padding:10px 18px;border-radius:12px;font-weight:600;font-size:13px}.plain-btn:hover:not(:disabled){filter:brightness(.97)}.plain-btn:disabled{opacity:.6}.nav-link{color:var(--muted);font-size:13px;font-weight:600;text-decoration:none}.nav-link:hover{color:var(--accent)}.brand{text-decoration:none}.site-foot{max-width:1120px;margin:0 auto;padding:12px 24px 28px;text-align:right}.staff-link{color:var(--muted);font-size:12px;opacity:.7}.board-head{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;flex-wrap:wrap}.board-actions{display:flex;gap:8px}.toolbar{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin-bottom:10px}.search{flex:1;min-width:220px;border:1px solid var(--line);border-radius:12px;background:var(--surface);color:var(--ink);padding:10px 14px;min-height:42px}.seg{display:inline-flex;background:var(--surface-alt);border-radius:12px;padding:3px}.seg button{background:transparent;color:var(--muted);padding:8px 14px;border-radius:9px;font-size:13px;font-weight:600}.seg button.on{background:var(--surface);color:var(--ink);box-shadow:var(--shadow)}.status-filter{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:18px}.status-filter .chip-opt{min-height:34px;padding:6px 12px;font-size:12px}.customer-head{align-items:flex-start;gap:12px}.customer-toggle{background:none;text-align:left;color:inherit;padding:0;flex:1;min-width:0}.customer-toggle .eyebrow{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-bottom:6px;text-transform:none;letter-spacing:.04em}.head-side{display:flex;flex-direction:column;align-items:flex-end;gap:4px}.type-tag{font-size:11px;font-weight:700;padding:2px 8px;border-radius:999px;background:var(--accent-soft);color:var(--accent);letter-spacing:0}.type-tag.sales{background:var(--soft-soft);color:var(--soft)}.type-tag.legacy{background:var(--surface-alt);color:var(--muted)}.attn{color:var(--warn);font-size:12.5px;font-weight:700;margin:6px 0 0!important}.status-select{border:1px solid var(--line);border-radius:999px;padding:6px 12px;font-size:12.5px;font-weight:700;background:var(--surface);color:var(--ink)}.status-select.s-new{background:var(--warn-soft);color:var(--warn);border-color:var(--warn-line)}.status-select.s-contracted{background:var(--ok-soft);color:var(--ok);border-color:var(--ok-line)}.status-select.s-lost{color:var(--muted)}.customer:not(.open) .customer-head{border-bottom:0;padding-bottom:0}.customer-body{margin-top:4px}.customer-body .columns h3{margin-top:18px}.customer-body .columns h3:first-child{margin-top:0}.customer-body dl a{color:var(--accent)}.detail-foot{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;border-top:1px solid var(--line);margin-top:20px;padding-top:12px}.delete-confirm{display:inline-flex;align-items:center;gap:8px;font-size:12.5px;color:var(--lock)}.danger-btn{background:var(--lock);color:#fff;border-radius:10px;padding:7px 12px;font-size:12.5px;font-weight:700}.muted{color:var(--muted)}.small{font-size:12px}.tips{padding-left:18px;margin:0;line-height:1.7;font-size:12.5px}.tips li{margin-bottom:4px}.forced-banner,.clear-banner,.softlock-banner{display:flex;gap:10px;align-items:flex-start;padding:12px 14px;border-radius:12px;margin-bottom:10px;font-size:12.5px}.forced-banner{background:var(--warn-soft);border:1px solid var(--warn-line)}.forced-banner .icon{color:var(--warn);font-weight:900}.clear-banner{background:var(--ok-soft);border:1px solid var(--ok-line);align-items:center}.clear-banner .icon{color:var(--ok)}.softlock-banner{background:var(--soft-soft);border:1px solid var(--soft-line)}.forced-banner p,.clear-banner p,.softlock-banner p{margin:0;line-height:1.6}.forced-banner .ttl{color:var(--warn);font-weight:700;margin-bottom:2px}.softlock-banner .ttl{color:var(--soft);font-weight:700;margin-bottom:2px}.cond-grid{display:flex;flex-direction:column;gap:8px;margin-bottom:8px}.cond-card{border:1px solid var(--line);border-radius:12px;padding:10px 12px;display:flex;flex-direction:column;gap:5px}.cond-card.tone-warn{border-color:var(--warn-line);background:var(--warn-soft)}.cond-card.tone-lock{border-color:var(--lock-line);background:var(--lock-soft)}.cond-card.tone-softlock{border-color:var(--soft-line);background:var(--soft-soft)}.cond-card.tone-ok{border-color:var(--ok-line);background:var(--ok-soft)}.cond-card.tone-neutral{background:var(--surface-alt)}.cond-head{display:flex;justify-content:space-between;align-items:center;gap:8px}.cond-field{font-size:13px;font-weight:700}.cond-field .fv{font-weight:500;color:var(--muted);margin-left:6px}.cond-card .badge{border:0;padding:3px 9px;font-size:11px}.badge.MUST{background:var(--lock);color:#fff}.badge.WANT{background:var(--accent);color:var(--accent-ink)}.badge.NEGOTIABLE{background:var(--ok);color:#fff}.badge.UNCONFIRMED{background:var(--warn);color:#fff}.cond-reason{font-size:12px;color:var(--ink);line-height:1.55}.cond-meta{font-size:11.5px;color:var(--muted)}.login-card{max-width:380px;margin:40px auto;background:var(--surface);border:1px solid var(--line);border-radius:18px;box-shadow:var(--shadow);padding:28px;display:flex;flex-direction:column;gap:12px}.login-card h1{font-size:26px!important}.login-card p{margin:0}.login-card code{background:var(--surface-alt);padding:1px 5px;border-radius:5px}.board-actions{align-items:center;flex-wrap:wrap}.whoami{font-size:12.5px;color:var(--muted);font-weight:600}.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin:4px 0 18px;overflow-x:auto}.tabs button{background:none;color:var(--muted);padding:10px 14px;font-size:14px;font-weight:600;border-bottom:2px solid transparent;margin-bottom:-1px;border-radius:0;white-space:nowrap}.tabs button.on{color:var(--accent);border-bottom-color:var(--accent)}.agent-filter,.assign-select,.user-form select,.user-edit select{border:1px solid var(--line);border-radius:12px;background:var(--surface);color:var(--ink);padding:8px 12px;min-height:42px;font-size:13px;max-width:100%}.assign-select{border-radius:999px;min-height:0;padding:6px 12px;font-size:12.5px;font-weight:700;background:var(--accent-soft);color:var(--accent);border-color:transparent}.assign-select.none{background:var(--warn-soft);color:var(--warn);border-color:var(--warn-line)}.agent-hint{font-size:12.5px;color:var(--muted);margin:6px 0 0!important}.agent-hint.unmatched{color:var(--warn);font-weight:700}.user-admin{display:flex;flex-direction:column;gap:16px}.user-admin>p{margin:0}.user-form{display:grid;grid-template-columns:1fr 1fr;gap:14px 18px;background:var(--surface);border:1px solid var(--line);border-radius:18px;box-shadow:var(--shadow);padding:22px}.user-form .section-title,.user-form .full{grid-column:1 / -1;margin:0}.user-form input,.user-edit input{width:100%}.user-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}.user-row{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:14px 16px}.user-row.off{opacity:.65}.user-row p{margin:0}.user-main{display:flex;flex-direction:column;gap:3px;min-width:0}.user-main .muted.small{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.user-name{font-weight:700;font-size:15px;margin:0}.user-actions{display:flex;gap:14px;align-items:center;flex-wrap:wrap}.user-edit{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px;width:100%;align-items:end}.mono{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace}.pw-once{background:var(--ok-soft);border:1px solid var(--ok-line);border-radius:14px;padding:16px 18px;display:flex;flex-direction:column;gap:8px;align-items:flex-start}.pw-once p{margin:0}.pw-once .ttl{font-weight:700;color:var(--ok)}.pw-value{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:20px;letter-spacing:.06em;background:var(--surface);border:1px solid var(--ok-line);border-radius:10px;padding:6px 12px;-webkit-user-select:all;user-select:all}.account-card{margin-top:0}.ok-msg{color:var(--ok);font-weight:700;font-size:13px}@media(max-width:760px){.chip-opt{font-size:14px}.hearing-summary{grid-template-columns:1fr;gap:2px}.hearing-summary dd{margin-bottom:8px}.customer-head{flex-direction:column}.head-side{flex-direction:row;align-items:center;width:100%;justify-content:space-between}.board-head{align-items:flex-start}.user-form{grid-template-columns:1fr;padding:16px}}.hero-note{margin:clamp(40px,12vh,140px) 0 0;color:var(--muted);font-size:11.5px;letter-spacing:.02em}@media(max-width:760px){.hero-note{display:none}}.nav-right{display:flex;align-items:center;gap:14px}.lang-switch{border:1px solid var(--line);border-radius:999px;background:var(--surface);color:var(--ink);padding:6px 10px;font-size:13px;font-weight:600;min-height:34px;max-width:150px}.type-tag.lang{background:var(--ok-soft);color:var(--ok)}.lang-picker{max-width:460px;margin:0 auto;padding:clamp(36px,8vh,80px) 20px 40px;display:flex;flex-direction:column;gap:22px}.lang-prompts{display:flex;flex-direction:column;gap:4px;margin:0;font-size:clamp(20px,3vw,26px);line-height:1.5}.lang-prompts span:not(:first-child){font-size:.72em;color:var(--muted);font-weight:500}.lang-picker .option-btn .olabel{font-size:17px}html[lang=zh-CN] body,html[lang=zh-CN] h1,html[lang=zh-CN] h2,html[lang=zh-CN] h3{font-family:PingFang SC,Microsoft YaHei,Noto Sans SC,Noto Sans JP,sans-serif}html[lang=vi] body,html[lang=vi] h1,html[lang=vi] h2,html[lang=vi] h3,html[lang=en] h1,html[lang=en] h2,html[lang=en] h3,html[lang=en] body{font-family:Segoe UI,Roboto,Helvetica Neue,Arial,Noto Sans,sans-serif}html[lang=my] body,html[lang=my] h1,html[lang=my] h2,html[lang=my] h3{font-family:Myanmar Text,Noto Sans Myanmar,Padauk,Myanmar Sangam MN,sans-serif;letter-spacing:0}html[lang=my] body{line-height:1.9}html[lang=my] h1,html[lang=my] h2{line-height:1.7}[lang=my] .option-btn .olabel,[lang=my] .chip-opt{line-height:1.8}.brand-company{font-weight:600;font-size:13px;color:var(--muted);margin-left:10px;padding-left:10px;border-left:1px solid var(--line)}.notice-all{display:flex;flex-direction:column;gap:10px}.notice-all p{margin:0;font-size:16px;line-height:1.7}.page-error,.page-loading{max-width:640px;margin:60px auto;padding:0 20px;text-align:center}.copy-line{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin:0}.copy-line code{background:var(--surface);border:1px solid var(--ok-line);border-radius:8px;padding:3px 8px;font-size:13px;word-break:break-all}.company-row .user-name{display:flex;gap:8px;align-items:center}.admin-list{list-style:none;margin:4px 0 0;padding:10px 0 0;border-top:1px dashed var(--line);width:100%;display:flex;flex-direction:column;gap:6px;font-size:13px}.admin-list li{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap}@media(max-width:760px){.brand-company{display:block;margin:0;padding:0;border:0;font-size:11px}}.reset-note{margin:0;font-size:12px;font-weight:700;color:var(--warn)}